Gifts across India

Frequently Asked Questions

Some of the frequently asked questions on sending gifts across India:

Followings are the list of some of the frequently asked questions and answers that anyone wants to know; who is shopping online for gifts at our website and want to send it to India on time. If you’re the one who wants to know how GiftsAcrossIndia.com works? Go through the following questions and answers to know that.

• Q: What is Gifts across India.com and what does it offer? A: GiftsacrossIndia.com is India’s one of the largest online shopping mall, an easy to navigate website that offers a wide range of exotic flowers arrangements and 1000’s of exclusive gifts to send anywhere in India on Birthdays, Weddings, Anniversaries for your family, friends or that special someone on all special occasions and all Indian festivals. Delivery is absolutely FREE and we’ll send your gifts to India on time.
• Q: How can I buy or order an Item here and make the payment safely? A: Simply select the product by clicking on “Buy Now” or “Add to cart” buttons next to it. Then go directly to the ‘Cart page’ and ‘Make the Payment’ by giving you credit card or bank account details. All payments made at GiftsAcrossIndia.com is safe and 100% secured.
• Q: How can I pay? Payment Options that GiftsAcrossIndia.com accepts. A: GiftsAcrossIndia.com accepts all major Indian and International Visa and Master Cards. The authorization is done via online, secure payment gateway. We accept following cards:
  VISA, Master Card, Visa Purchasing, Visa Delta, American Express, Diners Club Card, Citibank E-card, Federal Bank, CITI Bank, HDFC Bank, ICICI Bank, IDBI Bank, State Bank of India, Axis Bank, Kotak Mahindra, Centurian Bank, Bank of Punjab, Oriental Bank of Commerce, and Union Bank of India
• Q: Is there any Additional Hidden cost involved such as Delivery charges or taxes? A: No! We don’t charge any Additional/ Hidden cost of any kind. Our delivery charges are included in the cost of the item. The items prices are inclusive of cost of product, delivery, service charge and all taxes.
• Q: How do I know when my order has been shipped and delivery is complete? A: We send you an e-mail informing you that your order has been shipped along with the shipping details. If the recipient has sent a return message, this will be e-mailed to you. Delivery at Gifts across India is made through prominent courier services.
• Q: Can I place an order via Phone, Fax or Mobile at Gifts across India.com? A: We only accept an order that is made on the website online after securing your payment through the Credit card or Internet banking information submitted by you. No orders are accepted on Phone, Mobile, or through Fax of any kind.
• Q: How to contact Gifts across India.com regarding an order? A: Contact our 24x7 Customer care service: +91.33.4015.4315 / +91.93395.30030 (India). Optionally just go to the contact page and contact us by the methods given there.
• Q: Can I cancel my order at Gifts across India.com? A: Your order has most likely gone to the supplier for shipment. Once this has occurred, we cannot change or cancel an order. Hence requests for cancellation of orders will not be entertained.
• Q: Can I send a message or a Card with the Gift that I am sending to India? A: Yes. You can mention your message at the time of placing the order and we will send the same along with the gifts.
• Q: Will my Card or Bank A/C no. will be secure? Does Gifts across India use 128 Bit SSL Encryption? A: All transactions are secured and all information is encrypted before it is transacted.
• Q: My transaction couldn’t complete, but my account has been debited? A: Send us a ‘Screenshot’ of the charge and we will follow up with our Bank and get your order processed.
• Q: Where in India can GiftsAcrossIndia.com deliver the gifts? A: Gifts across India send gifts to India online across the length and breadth of the country with utmost ease. Click here > See the list of the states and cities where we deliver.
• Q: How soon can Gifts across India.com deliver a gift in India? A: Normally, gifts are delivered within 24 to 48 hours of the order being received by us. This includes delivery on weekends.
• Q: When Gifts across India.com couldn’t deliver the gifts or Delivered late? A: If you give us adequate time to process your order it will not be late. This can only happen due to forces beyond our control such as transportation strikes and situations beyond our control. Another common reason this happens is when the recipient of the gift is not at home, or his/her address has changed. Delivery of certain items may not be possible under certain uncontrollable circumstances like no courier service, delivery not available etc. However, you will get 100% refund of your money. Refund can sometimes take up to 31 days to take effect.
• Q: When a Different/ defected/ or damaged item is delivered instead of the one I ordered? A: At rare times, due to circumstances beyond our control, your order may go astray. In such cases we will replace the gift and make a fresh delivery. Any Defects found in the gifts should be reported by the recipient or the sender within 24 hours of the gift received. In an event of failure to do so, the gifts shall be considered as used and any request to replace the same will be rejected. If the gifts are damaged during shipment they will be replaced only if the recipient sends back the damaged goods. Cost of courier may be repaid in for of complimentary chocolates.
• Q: Will the Gifts delivered match the items as they appear on this website? A: There may be some distinction in the gifts especially in perishable items like cakes, chocolates, and flowers. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.
• Q: Is this necessary to provide recipient’s contact no? How will the recipient know who sent their gift? A: Yes, it is necessary to provide the recipient's contact no. In case we are unable to find the recipient home or locate the place, we will need this contact details to call and get necessary information.
• Q: What is Checkout? A: Checkout is the beginning of the Payment process on online portals. Once you add item(s) in your cart, the next subsequent process is Checkout which starts the moment you click on the ‘Checkout' button. Here you will be asked to enter the shipping and billing details along with your choice of Payment mode. Following this, you will be redirected to the respective Payment gateway where you will be required to provide your Credit card/Debit card/Net banking details in order to authorize the payment for the particular item(s) that you added in your cart. Subsequently, you will receive a confirmation message about your order being placed with us successfully and awaiting delivery.
• Q: Where is GiftsAcrossIndia.com based and how can I contact? A: GiftsAcrossIndia.com operates from Delhi, India. All customer service issues are handled from our head office, Kolkata, India. Contact us for all your queries at: info@giftsacrossindia.com.